Support
How can we help?
Check the frequently asked questions first. If that doesn't solve it, just send us an email.
Frequently asked questions
How do I join a challenge?
Find a challenge in the Challenges tab by category or search, then join from its detail screen. Public challenges don't need a nomination or invite, so you can join right away.
Invite-only challenges can be joined through the invite link the creator shares.
Why can I only verify once a day?
CHALLY PORTER is about showing up every day rather than doing it all at once. By default you can verify once per day per challenge, which keeps streaks and completion rates fair for everyone.
Days are based on your device's time zone.
How are rankings decided?
Participants are compared in this order:
- Verification count
- Streak (consecutive days)
- Completion rate
Likes never affect ranking. The way to climb is to keep verifying, not to collect likes.
How do I report or block someone?
Report: tap the … menu on a verification or comment, choose Report, and pick a reason. We review every report within 24 hours, and when something breaks the guidelines we remove it and restrict the account that posted it.
Block: choose Block from the same … menu and you'll no longer see that user's verifications and comments. You can unblock under MY → Settings → Blocked users.
See the Community Guidelines for details.
I'm not getting notifications.
Please check the following:
- On your iPhone, go to Settings → Notifications → CHALLY PORTER and make sure “Allow Notifications” is on.
- If a Focus mode (such as Do Not Disturb) is on, make sure CHALLY PORTER is allowed.
- In the app's notification settings, make sure the notifications you want are turned on.
- Fully close and reopen the app, or sign out and sign back in.
If it still doesn't work, contact us with your device model and iOS version.
How do I delete my account?
In the app, go to MY → Settings → Delete account.
If you can't access the app, email tunttuntlab2026@gmail.com with the account you signed in with to request deletion.
How do I sign in? Who can use CHALLY PORTER?
You can sign in with Apple, Google, or Kakao. CHALLY PORTER is for people aged 14 and over.
Contact us
tunttuntlab2026@gmail.com
We reply within 3 business days.
To help us check quickly, include your nickname, device model, iOS version, and the screen and situation where the problem happened. Never send passwords or other sensitive information.